What we do with your information
As a registered charity, there are a number of reasons that we might collect personal data on you.
We will not rent, swap or sell your personal information to other organisations for them to use in their own marketing activities.
The legal basis that we rely on for processing your data will depend upon the circumstances in which it is being collected and used, but will in most cases fall into one of the following categories:
where you have provided your consent to allow us to use your data in a certain way
where the processing is necessary to carry out for the performance of a contract with you
where the processing is necessary in order for us to comply with a legal obligation; or
where it is in our legitimate interests to perform our functions, for example, processing donations or sending you administrative communications where our legitimate interest is to raise funds and to deliver our charitable purposes
How we may use your data
We use service providers (such as social media, fundraising platforms, research companies and software platform providers) to help us provide you with our services.
We may give relevant persons within these service providers access to your relevant personal information, but only to allow them to perform their services for us. Some service providers may be based outside of the European Economic Area (EEA) however, we will endeavour to ensure that any data transfers outside of the EEA are carried out in compliance with relevant data protection legislation and that the processing of your data is subject to appropriate security measures.
We may disclose your personal/sensitive personal information when required to by law, for example, to HMRC for tax purposes or to police forces for the prevention or detection of crime. Further, we safeguard the sharing of such information by using formalised information sharing agreements with organisations where appropriate, or on an ad hoc basis after ensuring the request and disclosure are legally compliant.
If we have to contribute to prosecutions, we may publish the identity of the defendant in court alerts and press statements.
Data research and accuracy
On occasion we may also use your personal information for research purposes so that we can improve our services and better meet the needs of our beneficiaries. This may include us contacting you to see if you would like to become involved in one of our research projects. We also feature case studies on our website and materials about the amazing work that our supporters undertake for us. In both instances we will always obtain your prior consent before using your data in these ways.
We continually strive to improve the quality and accuracy of the information you have provided, such as your contact details. We may occasionally contact you, via whatever method you have provided, but if we receive no reply, you will be removed from our database. This helps us ensure our records are fully up-to-date and to avoid mis-directing communications.
If you apply to volunteer with us, we'll hold the personal information you provide to process your application.
We may undertake monitoring of recruitment statistics, in line with employment and data protection law. If we need to disclose information to a third party, we will not do so without asking you beforehand unless the disclosure is required by law. For example if we need to take up a reference, or obtain 'disclosure' from the Disclosure & Barring Service.
If you apply to work with us we'll only hold your data for the purposes of that application. We won't hold your personal information for any longer than is necessary for the purposes of that application. Your personal information will be held and processed so that we can contact you about future volunteering opportunities if you ask us to do so. We'll only hold information relating to the nature of your voluntary work and we'll delete it in accordance with our retention policies.
Bringing an animal to us
When bringing an animal to us, we will treat your personal information in confidence and will only share it in the circumstances mentioned below or where we are authorised to do so by law.
We use your personal information for the purposes of animal welfare and to provide brief updates to you if requested.
We do not use your personal information for any other purpose unless we obtain your prior consent to do so. For example, if you wish to make a donation to us, your personal information will be used to process this donation and to keep in contact with you, only if you agree to us doing so.
Depending on the nature of your concern, we may need to pass information to enforcement agencies such as Trading Standards, Animal Plant and Health Agency (APHA), or law enforcement or to another animal welfare charity. We will only pass on your personal information where it is necessary for the purposes of investigating or resolving your concern.
Donors and supporters
If you wish to support us by making a donation, registering to fundraise for us, joining a sponsorship scheme or signing up to an event or rehoming scheme, we will collect your name and contact details as a minimum.
To make an online donation or payment by direct debit or payment card, you will be directed to a payment gateway which uses security features and encryption to ensure your data remains safe.
We offer the use of PayPal and Charity Checkout and Golden Giving for some of our products and services, and have payment gateways operated on behalf of and under contract to us by service providers.
Further information about the collection and use of your data will be provided on the relevant payment gateway for you.
If you enter your details into one of our online forms and you don't 'send' or 'submit' the form we may contact you to see if we can help you with any problems you may be experiencing with the form or our website.
Rehoming an animal from us
When you apply to rehome an animal from us, we'll need to share personal information such as your name, address and telephone number. We try to make sure that all animals are microchipped when they're rehomed from us. We will share your personal information with a microchip company. Depending on which microchip is used, this will be one of several providers.
Purchasing a product from our online shop or mail order
When you purchase an item or product from our online shop or mail order catalogue, we will collect certain information from you including your name, address, phone number, email address, gift aid status, marketing preferences and payment details, so that we can process your order or contact you if we have any queries regarding your order.
Our website may also include links to other websites, not owned, associated or managed by HEDGEPIGS. Whilst we try our best to only link to reputable websites we cannot be held responsible for the privacy of information collected by sites not managed by us, nor can we accept responsibility or liability for them. For this reason you should consult the privacy notice on any external website you link to before you submit any personal information to those websites.
Name and Address of the Controller and Data Protection Officer
Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:
Beeston NG9 1FN
Phone: 07856 165 170